For a successful restaurateur, delivering unique Food & Beverage services from their restaurant to their customers is the vital source for their restaurant’s success. However, to deliver a unique customer experience with consistent quality, great service and an environment that feeds into a memorable customer experience need a rock-solid foundation in their operations with the assistance of technological advancements. One way to achieve such marvel of exceptional customer experience and meet the expectations of a customer are the self-service interactive Kiosks. What are Kiosks and how can they help your restaurant increase customers, and sales? Here is how:
Kiosks are touch-screen computers which allows your customers to interact directly with the menu offered at your restaurant. They speed up the rate of transactions and reduces customer wait time, which influences and boosts customer satisfaction directly.
The technology of Kiosks, while enhancing customer experience, also helps assist employees to meet customer demands faster, efficiently and streamline the checkout process, making the complete process seamless.
Interactive Kiosks do more than interacting with your customers and speed up the rate of transactions. Kiosks smoothly link with your POS system eliminating the need for two different systems to account for daily, monthly, or yearly transactions.
You get to view all transactions from one computer screen, irrespective if your customer chooses to order from the kiosk or at the counter.
To enable faster service is built in the DNA of kiosks. With the low-cost tool Kiosk, your customer is able to skip long wait lines and order their food, or beverages easily. Kiosks also let your customer customize their order.
For instance, through a Kiosk your customer can customize their order for a sandwich without tomatoes from the touchscreen itself, or provide special instructions to add tomatoes in lesser quantity in the special notes provision. This further reduces the need for employees to read back customer’s order prior to processing order receipt.
Kiosks don’t require huge investments, or laying off employees. Rather, kiosks help your employees to manage and devote more time to food quality, cleanliness, management, customer service and overall customer satisfaction. In other words, Kiosks offer an affordable way to increase employee productivity by saving a great deal of time and energy that would rather be spent in employee training to deliver the best customer experience.
With their financial affordability Kiosks do more by simply enhancing aspects crucial to the success of restaurant with minimal efforts and maximum appeal.
Printed menus and static menu displays offer less flexibility, which often leads to more investment in changing F&B prices, or offers on the menu. With Kiosks, you get to alter, promote, or discount items to favorable food costs to your restaurant’s advantage and success with real-time adjustments.
For instance, if your restaurant sells more burgers over weekends, as compared to weekdays, you could simply promote offers through the technology of Kiosks which would help boost burger sales during weekdays as well and then simply remove the offer as you approach the weekend without bearing any printing, or additional costs. This saves you both money and time, while you’re bound to increasing orders and sales.
Kiosks greatest advantage to your restaurant is in its ability to customize promotions to boost sales. Kiosks have proven time and again to promote more high-priced items than traditional printed menus. With limited space to entice customers through imagery and compelling item descriptions, Kiosks come with no space limitations and interacts with customers in real-time.
In conclusion, Kiosks are the future of processing orders, efficient customer service and increasing profits. With the collaboration of Kiosk and POS system offered by Petpooja, India’s #1 restaurant POS system, you can unleash the power of using your restaurant menu as a powerful tool to increase sales, employees productivity and create one centralized system to handle all different departments of your restaurant such as inventory, sales data, customer data, accounting and much more.
To know more how Kiosks can help your restaurant, large or small, soar skies of success, contact us at +919099912484 or simply visit www.petpooja.com.