CANCELLATION & REFUND POLICY

• We, Prayosha Food Services Private Limited ("We", "Us", "Our", “Company”), is in the business of providing a cloud-based point of sales software application under the brand name “Petpooja” for restaurants together with optionally integrated services such as mobile or card payments, inventory management, deals and discounts, ordering and delivery apps, table booking apps, suppliers’ marketplace, analytics apps, etc. using a programmable API architecture. The Company through such point of sale software application and websites (together referred to as “Petpooja Platforms”) also provides end to end integration of services for restaurant management to various restaurants and food outlets. The Company has created and owns the Petpooja Platforms and licensed the use of the same by way of various subscription model for a Subscription Fee.
• The subscription to the Petpooja POS Platform and other value added services(“Petpooja Subscription”) offered by us is subject to our Terms of Services that is agreed by you (or anyone who accesses and uses the Petpooja Platforms shall be referred to as “You”, “Your” or “User” as the context may require) at the time of subscription. You may select a Petpooja subscription plan of your choice and make payment as per the required payment method(s) available for different Petpooja subscription plans.

Fees and Refunds

• You are required to pay subscription fee which shall be incurred in advance as per the Petpooja Subscription plan subscribed by you (“Subscription Fee”). The Subscription Fee for Petpooja Subscription are non-refundable, no refunds are eligible for services from our platform except as expressly agreed by Petpooja in writing. Taxes may apply on the subscription fee. Your paid Petpooja Subscription will be activated only upon successful payment of the Subscription Fee made through the Petpooja Platforms as per the applicable subscription plan chosen by you.
• You may cancel your paid Petpooja Subscription or account any time by visiting Your Account at any time and without cost, but you will remain liable for any outstanding purchases as well as any fees or other charges incurred. Petpooja will not be liable to issue refunds for amounts previously incurred through our services once you close your account or cancel your subscription. All the personal information, upon cancellation or upon request of deletion of account shall be subjected to Privacy Notice and Policy as mentioned on our website from time to time. Notwithstanding anything to the contrary contained herein, Petpooja reserves the right to retain your information, including your account details and related records, to the extent required to comply with applicable laws, regulations, or legal obligations, or where any dispute between Petpooja and you is pending or reasonably anticipated. Such information may be retained for the period necessary to fulfil the foregoing purposes, subject to applicable law.

Acceptance and Revisions

• We may in our discretion change the Terms of Service as well as this Cancellation & Refund Policy, or any aspect of Petpooja Subscription, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION AND DISCONTINUE THE USE OF OUR SERVICES.
• BY AVAILING AND USING PETPOOJA SUBSCRIPTION, YOU HEREBY AGREE THAT YOU HAVE UNDERSTOOD THESE POLICES AND AGREE WITH THE SAME. YOU MUST NOT AVAIL PETPOOJA SUBSCRIPTION IF YOU DONOT AGREE TO CANCELLATION AND REFUND POLICY.

Termination by Us

• We may terminate your Petpooja Subscription at our discretion without notice. If we do so, we will issue a credit note to you and give a prorated refund based on the remaining term of your then subscription term, whether annual or monthly. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates the Terms of Service or any applicable law, involves fraud or misuse of the Petpooja Subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with the Terms of Services or this Cancellation & Refund Policy will not constitute a waiver of any of our rights.

Limitation of Liability

• IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN CONDITIONS OF USE AND SALE , IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO PETPOOJA PLATFORMS. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST SUBSCRIPTION FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR PETPOOJA SUBSCRIPTION.